The Herald of Everett, Washington
Customer service  |  Subscribe   |   Log in or sign up   |   Advertising information   |   Contact us
HeraldNet on Facebook HeraldNet on Twitter HeraldNet RSS feeds HeraldNet Pinterest HeraldNet Google Plus The Daily Herald on Linked In HeraldNet Youtube
HeraldNet Newsletters  Newsletters: Sign up  Green editions icon Green editions

Traveler not informed hotel had closed

SHARE: facebook Twitter icon Linkedin icon Google+ icon Email icon |  PRINTER-FRIENDLY
By Christopher Elliott
Question: I知 scheduled to stay at a Ramada Inn next weekend, which I booked through Priceline earlier this year. I called today to confirm my reservation, and I found out that the hotel closed a few weeks ago.
Priceline never contacted me about this, and when I contacted the company, the best answer I got was that I might know something by the end of this week. I have to check in the day after that.
I called the Ramada call center, and I was told that it didn稚 have an answer for what was going to happen with the prepaid reservations for this hotel, either. What should I do?
Angela Newby, Fort Worth, Texas
Answer: Priceline should have informed you about the hotel痴 closure at least a week before your stay and offered comparable accommodations. But before I get to Priceline and Ramada, may I just say how impressed I am that you called the hotel more than a week before your arrival to confirm your stay? Nice work.
I always recommend that you call at least 24 hours before you池e scheduled to check in. A week is even better, and it allowed you to fix this before it turned into the kind of problem that would have left you homeless.
When a hotel closes, it typically notifies customers either by phone or email. It also tells travel agents about the shuttered property. In this particular case, Ramada closed the hotel without telling Priceline, according to Priceline.
滴ad we known, we would have reached out to Ms. Newby, a Priceline spokesman told me.
It痴 not entirely clear to me whether your type of reservation created the problem. You prepaid for your room via Priceline痴 opaque option, which means you don稚 find out the name of the hotel you値l be staying at until you致e paid for it (Priceline promises steep discounts in exchange).
When Ramada and Priceline found out about your reservation, they should have acted immediately to find you a replacement room. I知 not sure if waiting a week was a reasonable request. I list executive contacts for Ramada ( and for Priceline ( on my site.
But time was short, so I decided to get involved. I contacted Priceline on your behalf.
展e have found her another hotel in the area and upgraded her to a three-star property, versus the 2.5-star property she had booked, at no extra charge, a company spokesman told me.
Have a great stay and enjoy the extra amenities!
Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of 滴ow To Be The World痴 Smartest Traveler. You can read more travel tips on his blog,, or email him at
(c) 2014 Christopher Elliott. Distributed by King Features Syndicate, Inc.
Story tags » Travel

More Life Headlines


Weekend to-do list

Our to-do list full of ideas for your weekend