Best-price clauses between online reservation platforms and hotels hinder other online services, the German cartel office said in an e-mailed statement Friday. The regulator banned another company, Hotel Reservation Service Robert Ragge GmbH, from using such clauses with German hotels, giving them until March 1 to delete them from existing contracts.
"Only at first view do most favored customer clauses used by online booking portals seem to benefit consumers," said Andreas Mundt, the head of Germany's Bundeskartellamt. "Ultimately the clauses prevent the offer of lower hotel prices elsewhere."
While the German probe accelerates, the companies made new concessions to settle a similar U.K. investigation. The U.K.'s Office of Fair Trading said Intercontinental Hotels Group Plc, Expedia Inc. and Booking.com amended concessions they made in August to allay regulators' concerns and end a probe into online hotel bookings.
The OFT is seeking industry and consumer reaction to the changes, which would apply for three years to bookings made by all European customers for U.K. hotel rooms and clarify that hotels can make the same discounts to customers as online travel agencies.
British and German regulators last month dropped investigations into Amazon.com Inc.'s sales restrictions after it ended a ban on retailers using its site charging less for products they sold on other platforms.
Mundt said earlier this month that he wanted to send "a strong signal" on price guarantees and that different pricing for online and offline goods was "widespread" and that regulators were ready to examine the issues.